How to create a simple approval queue with Request Tracker (RT) 3.8

Introduction

In this post I will show how to create a simple approval queue in Request Tracker 3.8.

Request Tracker

The General queue will be used as the approval queue.

Here are the different entities (groups) we will create:

  • Submitters: they can submit new tickets only to the General Queue.
  • Approvers: they can approve tickets (move them from the general queue to another queue)

I will also show how to add a new dashlet (“RT at a glance“) containing all the tickets the user created (“My issues”).

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