In this post I will show how to create a simple approval queue in Request Tracker 3.8.
The General queue will be used as the approval queue.
Here are the different entities (groups) we will create:
- Submitters: they can submit new tickets only to the General Queue.
- Approvers: they can approve tickets (move them from the general queue to another queue)
I will also show how to add a new dashlet (“RT at a glance“) containing all the tickets the user created (“My issues”).