You installed Request Tracker 3.8 on Ubuntu 10.04 using apt-get, aptitude, or synaptic, and then you needed RT::Authen::ExternalAuth.
What you naturally did is:
sudo cpan -i RT::Authen::ExternalAuth
But you will get the following error:
prerequisite RT 0 not found
This is because you did not install request-tracker through CPAN.
An easy solution for this is to force the installation using the “-f” flag:
sudo cpan -fi RT::Authen::ExternalAuth
In this post I will show how to create a simple approval queue in Request Tracker 3.8.
The General queue will be used as the approval queue.
Here are the different entities (groups) we will create:
- Submitters: they can submit new tickets only to the General Queue.
- Approvers: they can approve tickets (move them from the general queue to another queue)
I will also show how to add a new dashlet (“RT at a glance“) containing all the tickets the user created (“My issues”).
Continue reading “How to create a simple approval queue with Request Tracker (RT) 3.8”